Terms of Service

Tektor Alerts is an SMS notification service that sends operational and safety alerts to authorized operations and maintenance staff at facilities that run automated equipment, including industrial robots and CNC machines. Alerts cover equipment anomalies, deviations, downtime, and safety conditions, and each alert includes a recommended action.

Recipients enroll themselves during sign-up, using their own mobile number, and affirmatively agree to receive alerts at that time. You consent to receive messages at the number you provide, and the number must be your own.

Message frequency varies and depends on equipment events.

Message and data rates may apply.

You can opt out at any time by replying STOP to any message. You may also opt out by other reasonable means, for example by emailing support@tektor.ai and asking to unsubscribe.

After you opt out, we may send one message to confirm, and you will not receive further messages unless you enroll again. We process opt-out requests promptly, and within 10 business days at the latest.

For help, reply HELP to any message, or contact us using the details below.

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and on network conditions, and is not guaranteed.

You agree to use the service only for its intended operational and safety purposes. You agree not to misuse the service, interfere with its operation, or attempt to gain unauthorized access to it or to related systems.

Tektor Alerts provides notifications as a supporting tool. It does not replace your own monitoring, safety systems, alarms, or the professional judgment of your staff. The service is provided on an "as is" and "as available" basis, without warranties of any kind to the extent permitted by law.

To the maximum extent permitted by law, Tektor will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss or damage arising from delayed, undelivered, or inaccurate messages.

Our handling of personal information is described in our Privacy Policy.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules.

We may update these Terms from time to time. When we make changes, we will revise the date shown at the top of this page.

If you have questions about these Terms or the service, you can contact Tektor AI, Inc., located in Boston, Massachusetts, by email: